Terms & Conditions

Welcome to Excel Luxury Transportation. By using our website, contacting us, or booking our transportation services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

Service Overview

Excel Luxury Transportation provides private transportation services, including point-to-point transportation, SUV service, corporate travel, wedding transportation, and group transportation.

Booking & Availability

All bookings are subject to vehicle availability. Submitting a form, calling, or emailing us does not guarantee a confirmed reservation until our team confirms the ride details, availability, and pricing.

Customers are responsible for providing accurate pickup location, drop-off location, date, time, passenger count, and contact information at the time of booking.

Pricing & Charges

Service pricing may vary based on the type of vehicle, trip distance, pickup location, drop-off location, waiting time, special requests, and other ride details.

Additional charges such as service charges, taxes, tolls, parking fees, waiting time, extra stops, or other applicable fees may apply depending on the booking.

Customer Responsibilities

Customers are expected to respect the vehicle, chauffeur, and company policies during the ride. Any damage caused to the vehicle by passengers may result in additional cleaning, repair, or damage charges.

Unsafe, illegal, abusive, or inappropriate behavior may result in refusal or termination of service without refund.

Waiting Time & Delays

Excel Luxury Transportation makes every effort to provide timely service. However, delays may occur due to traffic, weather, road conditions, or events outside our control.

Waiting time charges may apply if the customer is late or unavailable at the scheduled pickup time.

Cancellations & Changes

Customers should contact Excel Luxury Transportation as soon as possible for any cancellation or change request. Cancellation terms may vary depending on the vehicle type, booking type, date, and service details.

Changes to pickup time, location, vehicle type, or trip details are subject to availability and may affect pricing.

Vehicle Selection

We make every effort to provide the requested vehicle type. However, vehicle availability may vary. In some cases, a similar vehicle may be provided based on availability and service requirements.

Limitation of Liability

Excel Luxury Transportation is not responsible for delays, missed appointments, or losses caused by traffic, weather, road closures, incorrect customer information, or circumstances beyond our control.

Customers are encouraged to allow enough travel time for meetings, events, and important appointments.

Website Use

The content on this website is provided for general information about our transportation services. We may update, change, or remove website content, pricing details, or service information at any time without prior notice.

Privacy

Your use of our website and services is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Contact Us

If you have any questions about these Terms & Conditions, bookings, pricing, or service details, you may contact Excel Luxury Transportation using the information below: